Privacy Policy

Velobet Online Casino — Privacy Policy for United Kingdom Users

Effective Date and Scope

This Privacy Policy sets out the manner in which Velobet collects, processes, stores, shares, and protects the personal data of individuals who access and use the Velobet online casino platform. This policy applies to all users who register an account, access gaming services, make deposits or withdrawals, or otherwise interact with Velobet through its website, mobile platform, or any associated digital interface. By accessing the Velobet platform, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. This document is intended to be read in conjunction with Velobet’s Terms and Conditions and any other applicable platform policies. If you do not agree with the contents of this policy, you should discontinue use of the platform immediately.

1. About Velobet

Velobet is an online casino and gaming platform that provides a range of services including but not limited to casino games, live dealer tables, slot machines, and other interactive entertainment products. Velobet operates under a Curacao gaming license and is committed to maintaining the highest standards of data protection, responsible gambling, and regulatory compliance. All payment and login pages are secured using 256-bit SSL encryption technology to protect user data during transmission. All games offered on the platform are powered by Random Number Generator systems sourced from certified and independently audited providers, ensuring fair and transparent outcomes for all players.

2. Data Controller Information

Velobet acts as the data controller in respect of personal data collected from users of its platform. As a data controller, Velobet is responsible for determining the purposes and means by which personal data is processed. Users who have questions, concerns, or requests relating to their personal data may contact the Velobet data protection team through the official contact channels listed on the platform’s website. Velobet is committed to responding to all data-related inquiries in a timely and legally compliant manner, consistent with applicable data protection legislation including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

3. Categories of Personal Data Collected

Velobet collects personal data across several categories depending on the nature of the user’s interaction with the platform. The categories of personal data that Velobet may collect include the following:

• Registration data including full legal name, date of birth, residential address, nationality, and contact information such as email address and telephone number
• Financial and payment data including bank account details, credit and debit card information, e-wallet identifiers, transaction history, and deposit and withdrawal records
• Identity verification documents including government-issued identification such as passports and driving licences, proof of address documentation, and source of funds evidence required for KYC and AML compliance
• Technical data including IP addresses, browser type and version, device identifiers, operating system information, session duration, and clickstream data
• Cookie data and tracking information collected through essential and analytical cookies used to support platform functionality and improve user experience
• Communications data including records of correspondence between the user and Velobet’s customer support team, complaint submissions, and live chat transcripts
• Behavioural and gaming data including betting history, game preferences, session activity, and responsible gambling interactions such as self-exclusion requests and deposit limit settings
• Marketing preferences including opt-in and opt-out records relating to promotional communications and bonus offers

4. Legal Basis for Processing Personal Data

Velobet processes personal data on the following legal bases in accordance with the UK GDPR:

• Contractual necessity, where processing is required to fulfil obligations under the user agreement including account creation, payment processing, and service delivery
• Legal obligation, where processing is necessary to comply with applicable laws including anti-money laundering legislation, know your customer requirements, and regulatory reporting obligations
• Legitimate interests, where Velobet has a legitimate business interest in processing data for fraud prevention, platform security, and service improvement, provided such interests are not overridden by the rights and freedoms of the data subject
• Consent, where the user has provided explicit consent for specific processing activities such as receiving marketing communications and accepting non-essential cookies

5. Purposes of Data Processing

Velobet processes personal data for the following specific and lawful purposes:

• Account creation, management, and verification to ensure that users are who they claim to be and that accounts are operated in accordance with platform rules
• Processing financial transactions including deposits, withdrawals, and the application of bonuses and promotions
• Conducting Know Your Customer procedures to verify the identity, age, and eligibility of users prior to and during their use of the platform
• Performing Anti-Money Laundering checks and ongoing transaction monitoring to detect, prevent, and report suspicious financial activity in accordance with the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017
• Fraud detection and prevention, including the identification of irregular account activity, the investigation of chargeback disputes, and the protection of the platform against abuse
• Responsible gambling monitoring, including the tracking of gaming behaviour to identify signs of problem gambling and the administration of player protection tools such as deposit limits, cooling-off periods, and self-exclusion
• Sending marketing communications including promotional offers, bonus notifications, and platform updates to users who have provided their consent to receive such communications
• Improving platform functionality and user experience through the analysis of technical and behavioural data
• Complying with regulatory and legal obligations including the provision of data to competent authorities upon lawful request

6. Data Sharing and Disclosure

Velobet does not sell personal data to third parties. However, Velobet may share personal data with selected third parties in the following circumstances:

• Payment service providers and financial institutions for the purpose of processing deposits, withdrawals, and transaction verification
• Identity verification and KYC service providers who assist in the authentication of user identities and the screening of individuals against sanctions lists and politically exposed persons databases
• Anti-fraud and risk management partners who provide analytical tools and intelligence to assist in the detection and prevention of fraudulent activity
• Regulatory and law enforcement authorities where Velobet is legally required or permitted to disclose personal data, including the Curacao Gaming Control Board, financial intelligence units, and other competent governmental bodies
• Technology and infrastructure providers including cloud hosting services, cybersecurity firms, and platform maintenance partners, all of whom are bound by appropriate data processing agreements
• Professional advisors including legal counsel, auditors, and compliance consultants where necessary for the conduct of Velobet’s business operations

All third-party recipients of personal data are required to implement appropriate technical and organisational security measures and to process data only for the purposes specified by Velobet.

7. International Data Transfers

Velobet may transfer personal data to recipients located outside the United Kingdom. Where such transfers occur, Velobet will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including the use of standard contractual clauses approved by the Information Commissioner’s Office, adequacy decisions, or other legally recognised transfer mechanisms. Users may request further information regarding international data transfers by contacting the data protection team.

8. Data Retention

Velobet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include the following:

• Account and identity data is retained for a minimum of five years following the closure of a user account, in compliance with anti-money laundering regulations
• Financial transaction records are retained for a minimum of five years to satisfy legal and regulatory audit requirements
• Marketing preference records are retained for as long as the user maintains an active account or until consent is withdrawn
• Technical and log data may be retained for shorter periods unless required for the investigation of security incidents or legal proceedings

9. User Rights Under UK GDPR

Users who are subject to the UK General Data Protection Regulation have the following rights in relation to their personal data:

• The right to access personal data held by Velobet through a subject access request
• The right to rectification of inaccurate or incomplete personal data
• The right to erasure of personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations
• The right to restriction of processing in certain circumstances including where the accuracy of data is contested or where processing is unlawful
• The right to data portability where processing is based on consent or contractual necessity and is carried out by automated means
• The right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes
• The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal

To exercise any of the above rights, users should submit a written request to Velobet’s data protection team using the contact information available on the platform. Velobet will respond to all valid requests within one calendar month in accordance with UK GDPR timelines.

10. Cookie Policy

Velobet uses cookies and similar tracking technologies on its platform to support functionality and improve user experience. The following categories of cookies are used:

• Essential cookies which are strictly necessary for the operation of the platform including session management, authentication, and security functions. These cookies cannot be disabled without affecting the functionality of the platform.
• Analytical cookies which collect aggregated and anonymised data about how users interact with the platform, including pages visited, session duration, and navigation paths. This data is used to identify areas for improvement and to optimise platform performance.
• Marketing and preference cookies which may be used to deliver personalised content and promotional offers based on user behaviour, where consent has been obtained.

Users may manage their cookie preferences through the cookie consent tool available on the platform. Consent for non-essential cookies may be withdrawn at any time. Please note that disabling certain cookies may impact the performance and availability of certain platform features.

11. Data Security

Velobet implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all payment and login pages, secure server infrastructure, access controls, regular security audits, and staff training on data protection obligations. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, Velobet will notify the Information Commissioner’s Office within 72 hours of becoming aware of the breach, and will notify affected users where required by law.

12. Responsible Gambling and Data Processing

Velobet is committed to promoting responsible gambling and uses personal data to support this objective. Behavioural and gaming data may be analysed to identify users who may be exhibiting signs of problem gambling. Where such indicators are identified, Velobet may take proactive steps including contacting the user, applying account restrictions, or referring the user to appropriate support services. Users may also request the application of responsible gambling tools at any time, and records of such requests will be retained and processed in accordance with this policy.

13. Amendments to This Policy

Velobet reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or business operations. Users will be notified of material changes to this policy through the platform or by email. Continued use of the platform following notification of changes will constitute acceptance of the updated policy. Users are encouraged to review this policy periodically to remain informed of how their personal data is being processed.

14. Complaints and Regulatory Oversight

Users who believe that Velobet has not handled their personal data in accordance with applicable law have the right to lodge a complaint with the Information Commissioner’s Office, which is the supervisory authority for data protection matters in the United Kingdom. Contact information for the ICO is available on the official ICO website. Velobet encourages users to contact the data protection team in the first instance to allow for the matter to be resolved directly before escalating to the supervisory authority.